Please allow up to 2 weeks for delivery for some items.

We operate a no returns/refund policy. Any order discrepancies or missing items must be reported within 48 hours of receiving the order.

If in the event goods are damaged/missing, please contact us via our contact page.

All goods will be inspected upon return, in the unlikely event an item is not suitable for resale it may be sent back to you. Please ensure return parcels are packaged securely. 

Return parcels are the responsibility of the customer until the parcel is received and accepted by PRTY. We advise customers to take photographic evidence in the case of courier damage. 

Please leave a suitable contact method, any complications may result in delivery delay if we can not get in touch.

If an item is out of stock a refund may be issued instead.

Deliveries are made Monday to Friday between 7.00 am to 6:30 pm, please ensure somebody is available during these times to receive the delivery.

Orders can be tracked via the courier using your tracking number. Please include a valid mobile number when placing your order to receive delivery notifications.

International delivery is currently unavailable at this time.